THE JUMBONOTE DIFFERENCE
Jumbonote Terms & Conditions
Our terms & conditions are simple and logical and there is no fine print. All we ask is that you respect our teachers valuable time, honor your lesson time each week by turning up and communicate with us every step of the way!
Welcome to JumboNote Music School
Congratulations on your first step to developing your music journey!
JumboNote Music School is Sydney’s premier music performance program. With hundreds of students enrolled across our locations around Sydney, we have the capacity and scale to develop programs for musicians of all ages which will help turn them into exciting and charismatic performers.
Whilst we appreciate you are keen to start your musical journey at JumboNote Music School, we’d like to highlight some important information so that there is no confusion down the track!
Lesson Attendance Policy:
To benefit from lessons and grow musically, students are required to turn up to their designated spot each week throughout a term (terms are usually 10 wks). Please remember and respect that we have reserved you a spot each week which occupies our teachers valuable time and continuous missed lessons will not be tolerated. If you cannot commit to a regular half hr appointment each week, please reconsider reserving a regular spot as our teachers only want to work with serious students who are committed to learn and not waste their valuable time.
For time poor parents and students, we also offer casual one off lessons, however, they are charged at a premium rate of $42 per half hr lesson and casual students are not guaranteed a reserved spot at a regular time each week.
We allow 1 makeup lesson per term, per student, as long as you meet any of the following criteria.
You advise us 24 hrs prior to an impending absence or
You produce a doctor’s certificate due to an illness.
Please contact your teacher directly if you will be absent.
All makeup lessons must be completed before the start of the next term. We are now offering alternative lessons and makeups online. If you cannot make your lesson, we can do it online.
Pls note: No absence will result in a credit carried on to the following term.
To be successfully enrolled and reserve a regular weekly spot, we require you to sign up to our direct debit plan where your weekly lesson fees will be deducted from your nominated bank account. Fees start at $36 per week. You can choose what day to have fees deducted from your account (mon - fri) and also choose at what frequency (weekly or fortnightly). Please email us at firstname.lastname@example.org if you require specific days and/or frequencies for your direct debit plan. We do endeavor to start payment 1 week in advance. We don't continue taking fees during holiday period when there are no lessons scheduled. Setup of a direct debit plan normally involves a $20 fee which is passed onto the customer by our direct debit vendor. JumboNote Music School will waive any setup fees if you setup your account in a timely fashion by either a due date given to you by our accounts office or before your lessons roll over from the trial period to funded lessons.
Failure to Pay Fees:
Please note, there is a $5.50 dishonor fee if payments default. We will try a 2nd time approx. 24 hrs later to take payment which will include your $5.50 dishonor fee, and if it fails a 2nd time, we will contact you to inform you of a 3rd and final attempt at taking payment from your account. Unfortunately, if we fail to receive payment on our 3rd attempt, we may have no option but to cancel lessons until all fees are sorted and up to date.
Cancelling Enrollment and Direct Debit:
To cancel lessons and our direct debit, we require 14 days notice of your intention to cancel lessons. Please email email@example.com for all cancellations.
Pls Note: Your enrolment is continuous and ongoing from term to term, unless we are notified of otherwise. If after a term is completed you decide not to continue with lessons the next term, please cancel enrolment by emailing firstname.lastname@example.org otherwise our direct debit will re-start up again automatically the following term unless cancelled.
Agreeing to our terms & conditions:
By enrolling at JumboNote Music School and signing up for weekly lessons, you are acknowledging that you are in agreement with the above terms & conditions.
If you have any questions regarding the above, please do not hesitate to contact our Founder Jack Zoric on 0450 144 399.